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In order for the developers to troubleshoot this, we need to collect the logs from dealers who are having this issue.
If you run into this, have the dealer do the above, and the next time they lose the connection, have them copy the logs and send them to you so you can forward them to Josh and Mike.
- Go to C:/Program Files (x86)/ALEX/ALEX Pro
- Open config.json with Notepad
- Change the logLevel value from 2 to 0
- Save the changes and close Notepad and close windows explorer
- After the problem happens again send the log file that was saved to this location C:\ALEX Pro\logs
You will need to turn logging off again once resolved. Repeat steps above and change the setting in step three from 0 to 2
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