“User is not provisioned for this application” error. 

This means the account trying to login to the application does not have necessary rights to access that application.  Most likely they are logged into ALEX or www.mybioguard.com as their water test account OR another account that does not have the correct permissions to access the application. 

How Single Sign on Works

When you are already logged in and use the waffle icon or the boxes on www.mybioguard.com to access an application, it passes the user’s information from that logged in app to the app they are attempting to access. 

There are several ways to resolve this issue.

Option 1 – Incognito Window

1. Open Chrome
2. Start a new Incognito Windows
3. Go to www.mybioguard.com
4. Login with an account with the correct app permissions (i.e. Access to Ordering, User Admin or Co-op)
5. Click the app you want to access
6. You should have no problems working in incognito mode.

Option 2 – Clear browser Cache (including cookies!)

1. Open Chrome (or web browser of choice
2. Clear Browser Cache/Temporary Internet files
3. Close Browser and restart
4. Go to www.mybioguard.com
5. Login with an account with the correct app permissions (i.e. Access to Ordering, User Admin or Co-op)
6. Click the app you want to access

Option 3 – Logout!

Note:  This is going on the assumption that the user is attempting to access Co-Op, Ordering or User Admin tool from another application.

1. Go to www.mybioguard.com (landing page)
2. Click on the waffle icon
3. Click the Log Out button
4. Log back in with the account that has access to Co-Op, Ordering or User Admin

Select the desired app

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